Thank God for this blog....I really need to vent!
So Doug found this car that he was VERY intetested in. A 2007 Toyota Pris. It was red and he wasn't crazy about that. Anyways, he found on an online website out of Cable-Dalmer in Kansas City. There were actually 2 listed, one was a touring the other was regualar. He was very intetested in the touring. So, he contacted the online sales rep and asked her if they still had the touring. She said yes. Then he asked her if she would take 13,500 for it. She said yes, if we came to Kansas City on Saturday the paperwork would be ready.
So, like a couple of suckers, we load up and head to Kansas City. They bring around a car, we take it for test drive, Doug is liking it. Doug says, "This is the touring right?" The guy says I'm not sure, I think so. So we park, the guy goes in to run the carfax and Doug gets to looking. He finds these dents and scratches, you can tell it was wrecked. Doug says, "This is not the one I saw photos of" Then he looks at the tires and realizes that it is not the touring, it's the reguar. He's pretty upset. We go back in and he tells the salesman that it's not the touring and do they still have it? The guy said, they never had a touring. (RED FLAG) Then doug says he wants to talk to the manager. The guy says the manager is busy today. (RED FLAG) I asked if we can talk to the online sales rep. The guy says she is not working today. (RED FLAG) So Doug pretty much storms out of there, pissed off that we drove all that way so they could pull a swith on us.
While we are driving, I decided to call the manager and surprise....he answers! I say "I was told you would be busy today I'm surprised I got ahold of you" I told him who I was...he ofcourse knew why I was calling. He told me that they never had the touring and if we wanted the regular car he would give it to us for 13,500 which is a REALLY good deal. He hears Doug say in the background "It was wrecked!" So then he says to me "Then there is nothing left to talk about. You can jump back online and find one somewhere else." I said, "Okay we will." I can't believe how rude he was!
Discusted at the lack of honesty from thease people, I decided to call my friend who sells cars here in Topeka. He told us that he is not surpirse that Cable-Dahmer did that. Apparently, they have done things like that before. They don't care about the people, just the money. My friend, Mark, helped us find a better car at a better price. And he did it honestly! I guess things happen for a reason.
Who knows if they were actually pulling a switch on us, or if there was just a lack of communication or a mistake when posting online. No matter what, they should of been more polite and helpful and they should of been willing to figure out what went wrong and try to save their reputation and keep our business.
The moral of this story, don't go to Cable-Dahmer....go see my friend Mark at Ed Bozarth!